Service Center
The Relay Service Center was developed for ÖGS Barrierefrei. It allows deaf, hard of hearing and speech-impaired people to contact the ÖGS Service Team via video or text communication and make use of their interpreting services.
The software offers functions for receiving and processing user requests and has integrated documentation and statistics features.
In cooperation with ÖGS Barrierefrei, this product is available as a white label service center software.
2,800+ Inquiries per year
2,000+ Clients in total
130+ Active clients per month
Key Functions
- Dynamic inquiry form for preliminary information collection
- “Virtual waiting area” with info center (FAQs and help articles)
- Flexible request management
- Integrated live video chat (based on Zoom)
- Storage of chat transcripts
- Management of clients, agents, help articles, opening hours, and more
- Integrated documentation
- Detailed statistics
