Online Service Center
The Relay Service Center is a flexible software solution for the digital handling of personal service requests. Clients can easily submit requests via a form, which are then handled and answered via asynchronous messaging or live video calls. The solution is particularly suited to services that require personal support, mediation, or communication between the client, a service representative, and, where necessary, an additional party (e.g. a public authority, doctor, landlord, etc.).
The software offers functions for receiving and processing user requests and has integrated documentation and statistics features.
2,800+
Inquiries per year
2,000+
Clients in total
130+
Active clients per month
Key Functions
- Dynamic inquiry form for preliminary information collection
- “Virtual waiting area” with info center (FAQs and help articles)
- Flexible request management
- Integrated live video chat (based on Zoom)
- Storage of chat transcripts
- Management of clients, agents, help articles, opening hours, and more
- Integrated documentation
- Detailed statistics
Client View
Agent View
